SHJ welcomes two senior appointments to its Customer Care Team

01 Dec SHJ welcomes two senior appointments to its Customer Care Team

SHJ is pleased to welcome two senior appointments to its Customer Care Team – Kim Bowkett as Head of Service and Rebecca Coolahan as Contracts Manager.

SHJ champions women in engineering and the importance of increasing their representation within this industry.  These key appointments also demonstrate the company’s commitment to building strong, long-term relationships with customers and offering an unrivalled level of customer service.

Kim commented:

“I’m truly excited to be joining SHJ, not just because they are the leading name in a very important sector, or because they’re such a friendly team, but because I know I can help the company continue to develop.

I’ve spent over 30 years finding ways to deliver engineering and technical services more effectively, and there can be no sector where that is as vital as medical gases upon which lives depend.

SHJ employs superlative engineering and IT skills and my job will be to ensure that these translate into ever higher standards of service, more contented customers and, ultimately, increasingly profitable growth.”

Rebecca commented:

“Working previously as an Associate Contract Manager within a Hospital Estates Team has allowed me to fully understand how important customer care can be.  

Managing different contractors as well as your own internal team under such critical conditions, can at times, feel overwhelming, which is why as part of my role as Contract Manager for SHJ I am dedicated to ensuring that all our customers feel that they are in safe hands.

 Being able to rely on and trust contractors within a healthcare setting is vital for any Hospital Estates Team therefore I aim to ensure all our customers feel SHJ are attentive and competent within all aspects across the business. “

SHJ is also supporting Rebecca with her Level 3 Facilities Management Supervisor Apprenticeship.

Kim Bowkett – Head of Service                Rebecca Coolahan – Contracts Manager